Cookie Policy

Last updated: 23 October 2026

This policy explains how Tickean uses cookies and similar technologies on its UK site and how you can control them.

1. What cookies and similar technologies are

Cookies are small text files stored on your device by your browser. Similar technologies include local storage, session storage, pixels and scripts that read information from your device. In this policy we call them all "cookies".

2. The rules we follow

Regulation 6 of the Privacy and Electronic Communications Regulations 2003 (PECR) requires consent for storing or accessing information on your device, unless an exception applies. The Data (Use and Access) Act 2025 added new exceptions to PECR from 5 February 2026, including one for cookies used only to collect statistical information about how a service is used in order to improve it, provided users get clear information and a simple, free way to object.

We do not currently rely on that statistics exception. We use without consent only the cookies that are strictly necessary for the service you request, and we ask for your consent before loading any analytics or advertising tool. Session recordings and heatmaps are always consent-based.

4. Strictly necessary cookies

Name / provider	Purpose	Category	Duration
tickean_cookie_consent_v1 (Tickean, local storage)	Stores your cookie choice so that we do not ask again	Strictly necessary	Until you clear your browser's site data
Account area session data (Tickean, browser storage)	Keeps you signed in to your account and keeps the checkout working	Strictly necessary	Until you sign out, close the tab or clear your browser's site data
__stripe_mid (Stripe)	Fraud prevention for card payments	Strictly necessary	1 year
__stripe_sid (Stripe)	Fraud prevention for card payments during a visit	Strictly necessary	30 minutes

5. Optional cookies (only with your consent)

Session recordings and heatmaps capture how you interact with pages, such as clicks, scrolling and mouse movements. They are only used if you accept optional cookies.

Name / provider	Purpose	Category	Duration
Google Tag Manager and Google Ads (Google LLC)	Loading tags and measuring conversions from our adverts	Advertising	See Google's privacy and cookie notice
Amplitude, including Session Replay (Amplitude, Inc.)	Product analytics and recordings of how pages are used	Analytics	See Amplitude's privacy notice
Mixpanel (Mixpanel, Inc.)	Product analytics	Analytics	See Mixpanel's privacy notice
Microsoft Clarity (Microsoft Corporation)	Heatmaps and session recordings	Analytics	See Microsoft's privacy statement
Ahrefs Web Analytics (Ahrefs)	Website traffic statistics	Analytics	See Ahrefs' privacy notice
Vercel Web Analytics and Speed Insights (Vercel Inc.)	Visit statistics and page performance measurement	Analytics	See Vercel's privacy notice

6. Changing your mind

You can withdraw your consent at any time. To do so, clear the cookies and site data for www.tickean.co.uk in your browser settings: the banner will then appear again and you can reject optional cookies. You can also e-mail us at hola@tickean.com. Withdrawing consent does not affect the use of cookies before you withdrew it.

Most browsers also let you block or delete cookies. If you block strictly necessary cookies, parts of the site, such as the checkout, may not work.

7. Personal data and transfers

Some cookies collect personal data, such as your IP address or device identifiers. Several providers are based in the United States. Our Privacy Policy explains how we protect your data, including international transfers, and what rights you have.

8. Changes to this policy

We will update this policy when we add or remove tools. If we add an optional tool, we will ask for your consent again.

9. Contact

Questions about cookies: hola@tickean.com. You can also contact the Information Commissioner's Office (ico.org.uk, 0303 123 1113).