Short answer
Tell buyers quickly through the same channels you used to sell: email, WhatsApp and social media. Then follow the refund policy you published before sale, including whether the booking fee is refunded and what happens if the event moves to a new date.
For leisure events on a specific date, buyers generally don't have a 14-day cancellation right, but your terms must still be clear and fair. Clear communication and quick refunds also reduce chargebacks.
Checklist for your decision
β Your fee as the organiser and the booking fee buyers pay, written down separately.
β When the money reaches your account: per sale, weekly or after the event.
β The total price, booking fee included, shown from the first price buyers see (DMCC Act 2024).
β QR door scanning without expensive hired devices, with a live headcount.
β Promoter links, a guest list and several ticket tiers.
Options (including Tickean)
There's no single right platform. If your venue insists on a particular ticketing partner, go with that.
If you control your own ticketing: Tickean combines sales, payment and door scanning, with 0 per cent for organisers, QR tickets by WhatsApp and support over chat.