Write these four things down before you publish
Who pays the fee. “0% for organisers” is empty if a per-code charge or a monthly minimum appears afterwards.
Which date starts the payout clock: the day of the sale, or the night of the event, and whether Saturday counts.
What a refund does to the next payout. A blanket hold on everything collected “just in case” is a different product from deducting a sum that has already been refunded.
The price the buyer sees before they pay. A fee that shows up only on the last click was not in the advertised price.
What 2 working days from the sale means
A working day is a weekday that is not a public holiday. A Monday sale is instructed on Wednesday. A Friday sale is instructed the following Tuesday. A bank holiday on the Monday is skipped.
Tickean instructs the payout inside that window. The bank posts the credit on the bank’s own timetable. An October presale for a December night does not sit until the show is over.
The amount that leaves
A £20 ticket, 200 sold on a Monday: the Wednesday instruction is 200 × £20 = £4,000. The same 200 on a Friday leave on Tuesday.
What is paid out is the published ticket price. The buyer pays the service fee, shown in the final price. It is not taken off the £20. The organiser commission is 0%.
What sits outside those 2 working days
A sale made while identity checks on the organiser are unfinished. A sum already refunded. A chargeback. A sum that has to be held for a specific anti-money-laundering alert.
Those four cases do not stretch the calendar for every other sale. A refund that lands after the payout is deducted from a later one, or reclaimed.
The door, and the 14-day cancellation myth
Each ticket carries a single-use code. At the door a phone reads it. A second presentation of the same code should not open. The code does not replace the licensed capacity or the security team.
Regulation 28 of the Consumer Contracts Regulations 2013 takes leisure activities on a specific date out of the usual 14-day cancellation right. Say that before payment. Your own rule for a cancellation or a postponement is a separate sentence, written where the buyer can see it. The regulation does not force a refund because someone changed their mind about a dated event, and it does not stop you offering one if you publish the offer.